Refunds are available for all full-priced items. Items must be returned within 14 days once received for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 business days of you receiving the order.
Items must be returned in their original condition including tags and sanitary labels. Once The Soul Project has received your returned package, all returned items will be inspected before a refund is issued. The Soul Project reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by The Soul Project will not be issued a refund.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by The Soul Project. You will be informed via the email address that is listed on your account once this transaction has been processed. Refunds will be issued to the credit card account that the payment had originally come from.
All orders should be returned to the address below:
The Soul Project
1516 South Coast Highway
Laguna Beach, CA 92651
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at firstname.lastname@example.org and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.